These terms cover your account, the panel and the ranges we issue you. Registering, binding or sending traffic means you accept them.
One principle runs through all of it: volume you have delivered is a debt we owe you. Not a credit, not a bonus, not something held pending review.
1. Definitions
- "Range" - a block of numbers we make available in the panel, with a payout rate attached.
- "Delivered message" - an SMS that terminates on your Range and reconciles as billable with the carrier.
- "Payout" - what you are owed, at the rate shown when the message was delivered.
- "AIT" - traffic produced to create billable volume rather than to reach a real recipient.
2. Account
Accounts are for businesses, opened after a short review of identity and traffic source. Usually same day, handled by a named person.
You look after your credentials. Tell us if one is compromised and we lock it immediately - traffic delivered before that stays payable in full.
3. Ranges
Ranges stay available while they show as live. Carriers rotate numbering constantly; staying ahead of it is our job, not yours, and a replacement is usually issued before you notice a dip.
Rates apply to traffic delivered while they are displayed. We never reprice traffic you have already sent.
4. Acceptable traffic
A2P, OTP and transactional volume, lawful where it starts and where it lands. For normal commercial messaging that is the whole of it.
A short list is off-limits, mostly because carriers will not carry it:
- Artificially generated traffic or test loops built to inflate volume.
- Phishing, malware links, or messages impersonating a brand you do not represent.
- Traffic without consent where consent is required, or that ignores a stop request.
- Content unlawful in the destination market, or sender-ID spoofing.
Almost no account ever meets this clause. If a pattern looks unusual your account manager calls you first - it is normally a misconfigured client, and it gets fixed in a conversation. Traffic sent in good faith stays payable while we look.
5. Counting
The panel shows volume in near real time and firms up as carrier reconciliation completes. You see the same records we do - there is no second ledger.
If your CDRs and ours disagree we reconcile line by line, and we would rather find in your favour than argue a rounding difference. Raise anything within 30 days, or ask for longer if your audit cycle needs it.
6. Payout
Payouts run weekly, every Tuesday, by USDT, bank wire or Wise. Where that Tuesday is a banking holiday on the corridor you are paid through, the transfer leaves on the next working day.
The minimum payout is $50. A balance below it is not lost and is not forfeited - it carries to the following Tuesday and is paid as soon as the total clears $50. There is no rolling reserve and nothing else is held back. The number in the panel is the number we send.
Settlement is arranged with you on WhatsApp, on the number registered to the account, so keep it current. If the number changes, tell your account manager before the next Tuesday.
Payouts are gross of your taxes. Transfer fees come out of the transfer, and we tell you what they are before you choose a method.
If a carrier corrects a reconciliation later, we do not simply deduct it. You see the evidence first, we absorb what came from our side or the carrier's, and anything that does apply is spread across later settlements. The rest of your balance is paid on schedule throughout.
7. Closing an account
Either side can close on 30 days' notice, for any reason. Everything delivered settles on the normal weekly cycle, and the final payment goes out on the first Tuesday after the closing balance is reconciled. The $50 minimum does not apply to a closing balance - whatever is owed is paid in full, however small.
We may pause an account quickly for a genuine security concern or a carrier requirement. A pause protects you as much as us, we say why immediately, and volume already delivered is paid either way.
8. Confidentiality
Your rates, volumes and destinations stay between us - never discussed with other customers, never used as a sales example. The same applies to you regarding our rate sheets, for three years after the account closes.
9. What we commit to
Reasonable skill and care, ranges monitored around the clock, and replacements issued as fast as they can be. That is a real operational commitment, measured internally.
No provider can promise a third-party carrier will never have an outage. What we can promise is that you hear it from us first, and that anything which terminated is counted and paid.
10. Liability
First, what this does not touch: what we owe you for delivered traffic. That is a debt, it sits outside this clause, and it is paid in full.
For claims, neither side is liable for indirect or consequential loss. Total liability in any 12-month period is capped at the payouts made in the 12 months before the claim - equally in both directions.
Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything the law does not allow to be limited.
11. Indemnity
If traffic was knowingly sent in breach of clause 4 and a regulator penalises us, that cost sits with whoever sent it. Aimed at deliberate abuse - honest mistakes are handled by a conversation and a fix, and always have been.
12. Force majeure
Neither side is in breach for a carrier outage, a cable cut or a regulatory intervention. Mutual, and it does not affect volume already delivered.
13. Changes
Material changes are announced in the panel and by email 14 days ahead, so nothing shifts underneath you. Do not accept one and you can close the account with everything settled normally.
14. Governing law
Governed by the laws of England and Wales. Before anyone files anything, both sides give the other 30 days to sort it out directly - a call has resolved every disagreement so far.
Notices, and anything else you want to raise, go to info@lamix.org.